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Patient Engagement Specialist

Remote•United States•Full-time
$18 hourly
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About the Job
Before you apply, please read this carefully.
This is a quota-driven, high-volume outbound calling role. You will make 120+ calls per day to patients eligible for Chronic Care Management programs, working toward weekly and monthly enrollment targets. The work is structured, fast-paced, and numbers-driven — closer to a sales or call center environment than a traditional healthcare role. If you thrive on clear goals, enjoy persuasive conversations, and are energized by hitting targets, this role is a strong fit.
 
What You Will Actually Do Day-to-Day
This role is built around high-volume outbound patient outreach and enrollment. Here is a realistic picture of a typical day:
  • 120+ outbound calls per day: You will work through a structured patient list, reaching out to individuals eligible for Chronic Care Management (CCM) to explain the program and enroll them.
  • Persuasive, patient-centered conversations: Your job is to clearly communicate the value of CCM, address hesitations, and guide patients to a yes — using an approach that is warm and informative, not pushy.
  • Inbound call handling: You will also field inbound calls from patients with questions or concerns, handling them professionally and efficiently.
  • Quota management: Weekly and monthly enrollment targets are set and tracked. Your performance is measured against these goals consistently.
  • Intake coordination: For newly enrolled patients, you will conduct or support intake assessments and hand off to the Care Coordination team.
  • Annual satisfaction outreach: You will conduct patient satisfaction calls for all practices on an annual cycle.
 
Who Thrives in This Role: This role is a strong fit for candidates who have worked in environments like:
  • Outbound call centers — healthcare, insurance, or benefits enrollment.
  • Inside sales or phone-based sales roles.
  • Patient access, scheduling, or pre-authorization roles with high call volume.
  • Health plan outreach or member engagement programs.
 
You will do well here if you:
  • Are energized by talking to people all day and naturally build rapport quickly over the phone.
  • Stay motivated by targets and take ownership of your numbers.
  • Can handle rejection gracefully and stay consistent call after call.
  • Communicate clearly and adapt your approach to different patients.
  • Are bilingual (English/Spanish) — bilingual candidates are strongly preferred.
 
Performance Expectations:
  • Performance is measured by enrollment volume against weekly and monthly production quotas. Targets will be shared during onboarding.
  • Consistently meeting or exceeding these targets is a core requirement of the role — not an aspiration.
  • Call volume: 120+ outbound calls per day is the baseline expectation.
  • Enrollment targets: Weekly and monthly quotas are tracked and reviewed with your manager.
  • Sustained underperformance may result in a performance improvement plan or, if unresolved, separation from the role.
 
Required Qualifications:
  • Minimum 1 year of call center experience — healthcare setting strongly preferred.
  • Proven track record of meeting or exceeding goals in a call center or phone-based sales environment.
  • Strong, clear, and engaging phone presence — you will be on the phone all day.
  • Self-directed and comfortable working independently in a remote environment.
  • Must reside and work in the continental US.
  • CMA certification preferred but not required.
  • Bilingual (English/Spanish) strongly preferred.
  • Experience with EHR or CRM platforms a plus.
 
Home Workspace Requirements — Please Confirm Before Applying:
This is a HIPAA-regulated, phone-based role. Your home workspace must meet these standards from day one:
  • Private, quiet workspace: Free from pets, children, and background noise during all work hours.
  • Wired internet connection: High-speed, wired (not Wi-Fi) internet capable of supporting VoIP calls is required. Please verify your setup before applying — this requirement cannot be waived.
  • HIPAA-compliant environment: No visible PHI, no shared working space during patient calls.
  • Wellbox provides: laptop, headset, and all necessary software. You provide: the workspace and wired internet connection.
 
Please do not apply if your current home setup does not meet the wired internet requirement.
 
Schedule:
  • Full-time: 40 hours/week, Monday–Friday
  • Hours: Generally 8:00 AM – 5:00 PM; may vary slightly based on client needs
  • This is a structured-hours role. Availability during core hours is required. 
Compensation:
$18 hourly. Benefits include medical, dental, vision, life, PTO, paid holidays, and 401k match.
 
Still here? Great.
If 120 calls a day sounds energizing rather than exhausting, and you are driven by knowing exactly how you are performing against a goal, we would love to talk. Every call you make is a chance to connect a patient with care they may not have known was available to them. 
 
This position is contingent upon completion of a satisfactory background check.
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